reportstacked (1)

About the Study Guide

Purchase this product now and earn 250.00 ScholarPoints™ toward future purchases!

Study Unit: MGT 230
University of Phoenix Final Exam Guide with Answers

TUTORIAL: Includes study guide with answers for final exam.

Sample exam questions:
1. ______ is the process of working with people and resources to accomplish organizational goals.

2. The key management functions include

3. Organizations that are affected by and that affect their environment are called

4. Amy, a new manager at Delectable Baked Goods, has been asked to focus on the competitive environment of the organization. Which of the following factors should she focus on?

5. Characteristics of managerial decisions include which of the following?

6. Which of the following is a step in the decision-making process?

7. Which of the following describes effective plans in organizations?

8. What is the first step in the formal planning process?

9. What are the three levels of planning?

10. Typical operational planning might focus on

11. Two managers at RW Oil, Inc. are discussing the latest e-mail they received from headquarters. Jimmy Joe’s reaction is simply to say, “All this thing needs to say, as far as I’m concerned, is if you don’t get busted for it, you’re innocent. If you do get caught, you pay the price.” His friend, Eddie, has a very different idea. His response is, “I believe, however, that every individual should take personal responsibility for his or her behavior. I would like for our organization to integrate that idea into everything we do here at work.” The e-mail they are reading concerns how decisions are evaluated on the basis of right and wrong at their company.

The assessment of how decisions are evaluated in the company refers to the organization’s

12. Your organization faces an ethical question. There has been a problem with your accounting process that has resulted in lower profits being reported than were actually earned. You are attending a meeting where senior management is deciding how to handle the situation. The people at the table have varying views of what action to take and why. John wants to report the error immediately because he believes that it is the right thing to do and that will keep them all out of jail. Bruce wants to report the error because it is the honest thing to do. After hearing his colleagues’ opinions, Carlos says he wants to report the error as well because he believes the group is right.

Which ethical system is Bruce using for his decision-making process?

13. Which of the following depicts the positions in a firm and how they are arranged?

14. The assignment of different tasks to different people or groups in the organization is the

15. An organization in which high-level executives make most decisions and pass them down to lower levels for implementation is a

16. A __________ type of organization would cluster jobs according to the following departments: marketing, finance, operations, accounting, and human resources.

17. Hot Tamales, Inc., began business by making hot sauce specifically targeted to the Hispanic market. The company soon expanded into making various types of hot sauce. They now manufacture and distribute sauces, kitchen equipment, and specialty spices worldwide. They are departmentalized by sauces, kitchen equipment, and spices. Hot Tamales, Inc. uses which form of departmentalization?

18. Which type of divisional structure requires diligent attention to managing decentralization and delegation?

19. A leader is

20. A leadership perspective that focuses on individual leaders and attempts to determine the personal characteristics that leaders share is referred to as the

21. Leaders who develop their repertoire by living, working or traveling in other cultures, and therefore are able to help disparate groups reconcile conflicting value systems are known as

22. Matt, Renee, and Anders were on a team together at their engineering company. Though Matt had the most experience of the three, he did not always assume the leadership role. Some projects fell into the specialized areas of the other team members, so Matt moved the leadership role around the group as appropriate.

Matt’s style would be classified as

23. The term used to refer to all kinds of differences, including religious affiliation, age, disability status, economic class and lifestyle in addition to gender, race, ethnicity, and nationality is:

24. Riya has recently been denied a promotion. This is the third time she has been turned down for promotion despite excellent performance reviews. Her manager assures her that she was qualified for the promotion but that “that’s just the way things go.” After this last disappointment, Riya took a good hard look at her company. She found that only two women or minority candidates have been promoted to upper management positions. Riya appears to have:

25. Behavior that provides guidance, support and corrective feedback for the day-to-day activities of work unit members is known as:

26. Which of the following statements regarding “vision” is accurate?

27. Owners from two businesses have asked you which type of control system they should use. To help you make your decision, they have each provided a brief description of their organization. Alpha Omega, Inc. is a large corporation built in the 1950s. They produce chemical concentrates for industrial cleaning. Their organization uses a strict set of rules and regulations with their workforce. They have the ability to track a large amount of data using statistical techniques. Mid-Atlantic Health is a regional medical center. They want to use a control system that will allow them to tie pricing of services and profits to specific services in the medical center.

Which control system should Alpha Omega, Inc., use? Assume they will not change their current method of operation.

28. Owners from two businesses have asked you which type of control system they should use. To help you make your decision, they have each provided a brief description of their organization. Alpha Omega, Inc. is a large corporation built in the 1950s. They produce chemical concentrates for industrial cleaning. Their organization uses a strict set of rules and regulations with their workforce. They have the ability to track a large amount of data using statistical techniques. Mid-Atlantic Health is a regional medical center. They want to use a control system that will allow them to tie pricing of services and profits to specific services in the medical center.

Which control system should Mid-Atlantic Health use? Assume they will not change their current method of operation.

29. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his or her job as a manager and how he or she spends time. Using the description below, which function of management is the CEO most likely describing in this example?

“Recently, I spent a great deal of time looking at how to define jobs and group jobs together to most efficiently utilize the employees in those jobs. Other times, my focus is more towards financial resources.”

30. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his or her job as a manager and how he or she spends time. Using the description below, which function of management is the CEO most likely describing in this example?

“My days are filled with opportunities to ask if we are meeting our goals—wondering if things are going as we planned—and making adjustments where needed.”